Frequently Asked Questions

FAQ

Order Query

Where is my order?

I've just ordered one of your fire extinghuishers cabinet - what if something is missing or broken when it arrives?

I have just ordered one of your fire extinguishers cover but I have changed my mind - is it too late to change my order?

My order hasn't arrived

I've placed an order but heard nothing

I've received only part of my order

It's been longer than the estimated lead time and I still haven't received my order, what should I do?

I want to order a large quantity, is it possible to get a discount?

Is it possible to have a special color on your fire extinguishers cabinet, cover or stand?

Product & Stock

Is it allowed to "hide" our fire extinguishers?

What are the benefits of installing fire extinguisher cabinet?

Can I buy your products in a physical shop?

Is it possible to have a special color on your fire extinguishers cabinet, cover or stand?

A product is out of stock but I am interested in it, how can I order it?

Are the fixings for hanging the fire extinguisher on the wall included?

Delivery

How fast is your delivery?

How can I change my delivery adress?

What happens if the carriers lose my parcel?

Can I provide additional delivery instructions?

What are your delivery charges?

How do I know when my delivery will arrive?

What happens if I'm not there when delivery is attempted?

Where do you ship to?

Returns & Refunds

When will I see my refund in my account?

Can you process my refund onto a different credit/debit card?

I would like to return my order - withing 14 days

I would like to return my order - over 14 days

I've received a faulty/damaged item

Payments

How can I pay my order?

Can I pay by cheque, purchase order or bank tranfer?

Can I get a VAT invoice?

Is the payment secure?

My delivery address is different from my billing address

Why has my payment failed?